FAQS.....

Do I need to make an Appointment to view the collection?

To view the collection at our Studio you are required to make an Appointment. We are not a Shop front and cannot accommodate "Browsers" except on Open Days..we do charge a $40.00 reservation fee for viewings that is refunded to you when you arrive at the studio.[please check the policies of  our stockists prior to attending there store.]

How many people should I bring to my appointment?

We know you need valued opinions, when picking your'Dream Gown'...so we  recommend your tribe be a max of three other people as well as yourself, that way you wont be overwhelmed with to many opinion and the environment remains comfortable for the other Brides that are here at the same time as yourself.

How far in advance do I have to book my Gown before my wedding?

We recommend 6-12 months prior to avoid disappointment. We are happy to see you if your lead time is longer , so there is no problem there.We can make a Gown in less time ,however a rush fee applies to this service. 

How do I secure my Order for My Gown?

Once you have decided on your Gown.You are required to secure your booking with a deposit. We accept Visa , Mastercard and Debit Card.

Do I have to pay for alterations?

This is a Ready to Wear Collection, So your Gown will be made at your closest stock size.Please allow between $150-$400 for alterations. At the very least you will need your hem leveled. Your consultant can give you an estimation at the point of sale , but out Alteration fitter will give you a confirmed price once you have tried your gown on approximately 8 weeks prior to the wedding[please check the policies with your stockist]

Can I get A Matheson and Me Gown Customised?

Some designs can be customise, Please ask your Consultant if its a possibility and we will quote you accordingly.

What happens if I can't make my appointment? 

We know life, can be hectic and things crop up.We require 24 hour notice if you choose to reschedule your time. We ask you to be mindful of other Brides who may want to get in an see us when initially booking a time.If you wish to reschedule your appointment outside of the 24 hours notice we will transfer your reservation fee to a new time. However no shows will forfeit the refund of the reservation fee. Our first consultation will be between 45min-1hour.

Can I take photos of myself in your Gowns?

Unfortunately we do not allow photography or video recordings in the Studio.

How much are the Matheson and Me Collection?

Our Gowns Start at $2750.00- $5500.00. The average price of the Collection is priced between $3000.00-$4500.00 AUD

Where are the Gowns Made?

All our Gowns made in our  Sydney workroom, and are proud of our Australian Made Product

Can I order my gown online?

If you don't remotely live near our of our stockists. we will be happy to discuss this option. Please go to out Contact page. Naturally you will be responsible for paying for freight and Taxes that are applicable to your region.

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email:pretty@mathesonandme.com

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